COOKIE POLICY
Effective Date: June 22, 2023
Like many other companies, Apria Healthcare LLC and our affiliates (“Apria,” “we,” “our,” or “us”) use cookies and other tracking technologies (collectively, “Cookies”) when you visit our website (“Site”) and use the services provided through our Site (collectively, “Services”). This Cookie Policy explains how we use Cookies and how you can manage them. Please review our Privacy Policy to learn more about our privacy practices.
This Cookie Policy covers the following topics:
1. COOKIES AND ONLINE TRACKING TECHNOLOGIES WE USE
2. HOW YOU CAN MANAGE COOKIES
3. HOW TO CONTACT US
1. COOKIES AND ONLINE TRACKING TECHNOLOGIES WE USE
“Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).
We may use the following types of Cookies:
Strictly Necessary Cookies
These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these Cookies, but some parts of the Site will not then work. These Cookies do not store any personally identifiable information.
Performance Cookies
These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. If you do not allow these Cookies we will not know when you have visited our Site and will not be able to monitor its performance.
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.
We use Lucky Orange to understand how users interact with our Site. Lucky Orange may collect personal information from individuals visiting our Site. This information enables us to monitor and improve the user experience. Lucky Orange’s privacy statement is available here.
Functional Cookies
These Cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all of the Services may not function properly.
Targeting Cookies
These Cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. If you do not allow these Cookies, you will experience less targeted advertising.
Social Media Cookies
These Cookies are set by a range of social media services that we have added to the Site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other websites and building a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these Cookies, you may not be able to use or see these sharing tools.
Cookie List
For your reference, the following is a list of the specific Cookies we use.
| Cookie Name | Lifespan | Default Category | Default Description |
| OptanonAlertBoxClosed | PERSISTENT | Strictly Necessary Cookies | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
| visid_incap_529435 | PERSISTENT | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months." |
| _gid | PERSISTENT | Performance Cookies | This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. |
| incap_ses_284_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| incap_ses_* | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| IDE | PERSISTENT | Targeting Cookies | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
| incap_ses_374_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| fr | PERSISTENT | Targeting Cookies | Contains browser and user unique ID combinaton, used for targeted advertising. |
| visid_incap_XXXXXX | PERSISTENT | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months." |
| ___utmvxxxxxxxxxxxxxx | PERSISTENT | Functional Cookies | ___utmv |
| incap_ses_868_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| _hjid | PERSISTENT | Performance Cookies | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| OptanonConsent | PERSISTENT | Strictly Necessary Cookies | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| incap_ses_358_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| incap_ses_1185_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| ___utmvc | PERSISTENT | Functional Cookies | ___utmv |
| __zlcmid | PERSISTENT | Functional Cookies | Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. |
| incap_ses_766_529435 | SESSION | Strictly Necessary Cookies | "Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)" |
| _fbp | PERSISTENT | Targeting Cookies | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
Please note that our use of Cookies may change from time to time and this list is, therefore, subject to change.
2. HOW YOU CAN MANAGE COOKIES
Browser Settings
You can block Cookies by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.
You can find out more about Cookies and how to manage them by visiting www.AllAboutCookies.org.
Platform Controls
You can opt out of Cookies set by specific entities by following the instructions found at these links:
- Facebook: https://www.facebook.com/about/ads
- Google: https://adssettings.google.com
- Microsoft: https://account.microsoft.com/privacy/ad-settings/
Advertising Industry Resources
You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website. For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.
Please note that these opt-out mechanisms are specific to the device or browser on which they are exercised. Therefore, you will need to opt out on every browser and device that you use.
3. HOW TO CONTACT US
To contact us for questions or concerns about our privacy policies or practices please email SG-Privacy@apria.com