Travel Support

Timing
Call Apria’s Travel Department at 1.844.235.2738 at least 4 to 6 weeks before you plan on leaving (or as soon as possible). The time is needed to allow us to make arrangements, including ensuring that Apria branches are prepared to meet your specific needs.

Weekday vs. Weekend Travel
Apria’s weekend hours vary by location. Our hours are Monday through Friday, between 8 a.m. and 5 p.m. If you travel on weekends, you may incur extra charges.

If you are not already an Apria customer, payment for travel services will be expected prior to or upon delivery of equipment. We will not bill your insurance or current provider for any services rendered.

Reasonable Notice of Intent to Travel:

To provide travel services, Apria Healthcare requires reasonable notice (i.e., at least 2 weeks’ notice) of your intent to travel and also requires that all necessary travel documentation be on file with Apria Healthcare at least two weeks prior to your travel date. Failing to provide reasonable notice of intent to travel and/or failing to provide travel documentation in a timely manner may limit or eliminate our ability to process your request for travel services.

Are you planning travel and want to take a Portable Oxygen Concentrator (POC)? No problem.

Whether traveling^* by train, car, or plane, renting a POC from Apria makes travel easier.^**

There are a few simple steps you need to take to reserve a unit for your trip.

Steps

1. Download the Portable Oxygen Concentrator request forms (This form and all related documents should be completed and provided to your local Apria branch at least 10 business days prior to your departure. Doing so will help us ensure that we have a unit available at the time of your trip.)
2. Review the rental information on page 1 of the form for important information, such as minimum rental time span (7 days) and payment information.
3. Type in the details of your travel plans on page 2 of the form.
4. Print the form and have your doctor complete and sign the prescription page (page 3).
5. Review, sign and date pages 2, request form, & 4
6. Submit the form to Apria. A completed Portable Oxygen Concentrator request form must be submitted with the signed prescription to your local Apria branch at least 10 business days prior to your travel.

Now you are ready to visit your local Apria branch so we can set up everything for your travels.

Thank you for choosing Apria Healthcare to assist you in planning your travels with a POC unit. Please note: All our POCs come standard with a charger and are FAA approved.

POC Travel Policies:

Reasonable Notice of Intent to Request a Portable Oxygen Concentrator (POC) Rental for Travel:

Apria Healthcare requires reasonable notice (i.e., at least 2 weeks’ notice) of intent to request a POC for travel and also requires that all necessary travel documentation be on file with Apria Healthcare at least two weeks prior to your travel date. Failing to provide reasonable notice of intent to request a POC for travel and/or failing to provide travel documentation in a timely manner may limit or eliminate our ability to process your request for the rental of a POC unit for travel. Orders processed with less than two weeks’ advance notice may be subject to additional non-refundable fees, such as expedited shipping fees.

 

Important details when traveling with a ventilator:

• Contact the airline to identify what the specific requirements are for flying with a ventilator.
• If you are using a Trilogy ventilator, keep a copy of the Trilogy Air Travel Certification with your equipment during travel.
• If you are using an Astral ventilator, keep a copy of the Astral Air Travel Certification with your equipment during travel.
• Please obtain a copy of your ventilator prescription to carry with you.
• Be sure to contact Apria’s Travel Department to make arrangements for your equipment. Call 1.888.492.7742, then choose Option 5, followed by Option 2 on the phone prompts.

Most home medical equipment rentals, small respiratory therapy equipment rentals, and oxygen supplies will need to be picked up at your destination Apria branch. An additional transportation fee so that you may have oxygen services delivered to you, may apply. Other travel coordination fees may apply if you are not a current patient of Apria. *

^* Apria is not required to service non-Apria customers and may decline services to non-Apria customers at the local branch’s discretion.